Feedback and Complaints

Customer Feedback

Longford County Council customers have the right to the same standard of quality customer service. If you have any comments to make on our services, please use our Customer Services Feedback Form.

Customer Complaints

Longford County Council continuously works to ensure we meet the highest standards of customer service. At times, despite our best efforts, we do not always get it right. If you are not satisfied with the quality of our service, please let us know by filling out our Customer Services Complaint Form.

Full details of our Customer Complaints procedure can be found in our Customer Services Charter which you can access by clicking this link

Citizens Information Centres

For further assistance, Citizens Information Centres (CICs) provide free, impartial information, advice, and advocacy across Ireland.

Information can be found on their website by clicking this link. Citizens Information Phone Service (CIPS) is a nationwide service that can be reached on 0818 07 4000, Monday to Friday, 9am to 8pm.

Office of the Ombudsman

If you remain unhappy with our response to your complaint then you can refer it to the Office of the Ombudsman which you can access by clicking this link. The Ombudsman is fair, independent, and free to use. The Ombudsman will ask you for details of your complaint and a copy of our final response to your complaint.

The best way to contact the Ombudsman is by using the Make a Complaint option on Ombudsman.ie. You can also write to the Ombudsman at 6 Earlsfort Terrace, Dublin 2, D02 W77 or call the Ombudsman on 01 639 5600 if you have any queries.